IMS International Mobile Services Inc. is committed to providing products that are free from functional defect whenever possible. Should products that are purchased from IMS fail under normal usage during the warranty period, IMS will issue credit and refund as directed in the following process, based on the conditions set forth.

Conditions: 

We will not accept returned phones with iCloud locks, google account locks, or Samsung account locks.

IMS will only accept as returns devices that were purchased from IMS.
IMS will accept as return all DOA (dead on arrival) within 90 days of the shipment date.
IMS does NOT accept stock balance requests.
All returns must be shipped back with their accompanying order number.
All returned product MUST be in the same cosmetic condition as it was bought (in the original packaging with accessories, if applicable) – IMS will not accept devices for returns that are abused, altered, or damaged by shipment or customer.
Any device that is returned, but does not meet the above conditions, will be assessed a 25% restocking fee, plus appropriate shipping fees.
Any shipment refusals or cancellations (after shipment) will also be assessed the 25% restocking fee, plus $10 for shipping.

Chaar Mobiles Return Process:

Send an email request to: support@internationalmobile.ca please include the following in the body:
Sales Order no.

• Customer Number
• Name & Account number
• Product:
• IMEI
• Serial Number
• Quantity
• Reason for Return

Customer is responsible for all shipping charges related to return

Once we have received and validated the items, IMS will issue a refund or replacement to the customer. Qualified returns should have refund or replacement processed within 15 business days of return receipt.

Please email support@internationalmobile.ca

Please note, all order canceled before the customer receives the shipment will be charged a 10% restocking fee.